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Building Trust in Artificial Intelligence, Machine Learning, and Robotics

The paper, published in Cutter Business Technology Journal, tries to define the trust in AI. Society needs to build a new trust in AI since it is different from previous technologies and its performance, process, and purpose need to be defined and considered. Trust is the cornerstone of humanity's relationship with artificial intelligence. Six factors are implicated in trust building: representation, image/perception, review from other users, transparency and trialability. Once trust is established, it must be nurtured and maintained, because trust building is a dynamic process, involving movement from initial trust to continuous trust development.

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